Seasonal: Spring and Summer.

Part Time or Full Time 30-40 Hours per Week

Location: Work From Home Remote in Wisconsin.

Pay Rate: $12.60 per hour

Paid Sick Time from Day 1, 401k Match, Flexible Schedule

Responsibilities:

Purpose: Improving customer experience through direct customer support

Accountabilities:

  • Triaging and documenting phone, email, and chat interactions with the outside world.

  • Recommending poultry breeds and products.

  • Implementing solutions relating to products, orders, and complaints.

  • Communicating with vendors to fulfill orders.

  • Adding and retrieving information from vendor spreadsheets.

  • Maintaining product availability.

  • Making sure orders are sensible each time an order is reviewed.

Required Qualifications for this position:

  • Must live in Wisconsin

  • Typing at least 60 words per minute.

  • Extremely comfortable with computers and the internet, including the ability to multitask in multiple browser tabs and windows simultaneously; able to effectively search for and find information using search engines.

  • The ability to answer a high volume of phone calls, emails, and live chats in a fast-paced work environment.

  • Communicating clearly with stakeholders both orally and in writing.

  • The Internet must be cable or DSL, FIOS, T1 or T3. NOTE: Dial-up, satellite or Wifi/4G-only internet service will not work.

  • Fluent in Spanish Language and English Language Preferred

Benefits:

  • Flexible Scheduling

  • Paid Sick Days

  • 401(k) with an employer match

  • 8 Paid Holidays

  • 12 weeks of Unpaid Parental Leave

  • Employee Discount

Schedule: Training will be done between 8:00 AM and 5:00 PM CST. You will set your own hours and schedule within these time frames and given policies as long as you are able to meet the accountabilities for your roles. We are looking for a minimum of 30 hours per week.

. New hires are directly responsible for their continued success at Purely Poultry and can directly contribute to long-lasting change within the organization.