Do you have days free and love to chat about chickens and other wildly loved poultry? Is your internet great, your typing speed superb, but you want to use them both for something more than Social Media while you wait out COVID 19? Have we got a deal for you!
Even if you don't know a thing about chickens, if you are a wondreful rep that has some call center experience and first-rate noting and communication skills.. the offer is still open! If you reside within the state of Wisconsin and could use some extra cash, the deal just got even sweeter!
Purely Poultry.com, founded in 2007, is a legit online company that is seeking excellent Customer Experience Experts that want to impress up to 70 completely strange people per day with your Poultry Prowess and ensure that every one of them feel absolutely delighted at the end of each off those 70 calls because they are our customers and we ARE customer service at it's finest.
We'll start you out at $12.60 per hour, with 1 paid hour of sick time for every 20 hours you clock with us, beginning on day 1 and 8 paid Holidays per year. We'll throw in a 401k company match to sweeten the pot. Still haven't jumped to the "Apply Now" section? Okay.. well now might be a good time to tell you about our Flexible Schedule policy - you can work any hours that work for you as long as they fit in the Customer Service Published Hours and you add them to our scheduling calendar by the week before.
Yes, I DID save the best for last.. we are a FAMILY FRIENDLY work place! If your kids are home (and we KNOW they all are) and are slamming the screen door every time they come in or go out or if your cat's curled up behind your keyboard (it's often a chick or a duckling in our world), Welcome to the Family!
What are you waiting for? This is an amazing position and you'll probably make great friends while you're on board here. Fill out the application, especially the Questionaire part ( that's my favorite part to read cuz it tells me about your personality) and let's get in touch! We are looking for the best. If you think you're it... don't delay..
Here's the nitty gritty:
Responsibilities: MUST be comfortable taking phone calls and handling customer issues.
Purpose: Improving customer experience through direct customer support
Accountabilities:
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Triaging and documenting phone, email, and chat interactions with the outside world.
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Recommending poultry breeds and products.
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Implementing solutions relating to products, orders, and complaints.
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Communication, communication, and.. did we mention communication?
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Adding and retrieving information to/from spreadsheets.
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Maintaining product availability.
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Making sure orders are sensible each time an order is reviewed.
Navigating several tabs and software platforms in a silultaneous effort to take the best care of our valued customers.
Required Qualifications for this position:
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Must live in Wisconsin
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Typing at least 60 words per minute.
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Extremely comfortable with computers and the internet, including the ability to multitask in 20+ browser tabs and windows simultaneously; able to effectively search for and find information using internal and external search engines.
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The ability to answer a high volume of phone calls, emails, and live chats in a fast-paced work environment.
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Here it is again... Communicating clearly: both orally and in writing ( it's REALLY important)
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The Internet must be Fiber Optic, Cable, or DSL, FIOS, T1 or T3. NOTE: Dial-up, satellite or Wifi/4G-only internet service will not work.
Benefits:
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Flexible Scheduling
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Paid Sick Days
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401(k) with an employer match
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8 Paid Holidays
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12 weeks of Unpaid Parental Leave
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Employee Discount
Schedule: Customer Service hours run between 8:00 AM and 5:00 PM CST. You will set your own hours and schedule within these time frames and given policies as long as you are able to meet the accountabilities for your roles. We are looking for a minimum of 30 hours per week. Mondays would generally be required unless you'd rather work weekends.. either way, we are looking for Mondays to not suck after being closed for the weekend. Please note that we would need you to train for a minumum of 4 weeks during daytime hours before we leave you here on the weekends.. There will be no "throwing you to the wolves" cuz that is scary!
We can't wait to meet you!